REFUND POLICY AND RETURNS
At Legacy Candle Co., every candle is hand-poured in small batches using premium, non-toxic ingredients. Because each candle is handcrafted, slight variations in color or appearance are normal and make every piece unique.
Your satisfaction is VERY important to us. If you're not completely happy with your purchase, please review our return policy below.
DAMAGED OR INCORRECT ITEMS
We carefully inspect every order before it leaves to its new home. However, if your package arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.
Please include:
-Your order number
-Photos of the damaged item
-A description of the issue
RETURNS
We only accept returns on unused, unburned candles (NO exceptions) within 7 days of the delivery date
To quality for a return:
-The candle must be UNUSED and UNBURNED
-It must be returned in its original packaging
-Proof of purchase or your order number is required
RETURN SHIPPING
Customers are responsible for ALL return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
NATURAL VARIATIONS
Because our candles are handcrafted using natural waxes and premium fragrance oils, you may notice slight differences in color, frosting, or the appearance of the wax. These natural characteristics do not affect the quality, safety, or performance of your candle and are not considered defects.
CANCELLATIONS
There are no cancellations on orders once the order has been processed and shipped!